About Duo Mobile (2FA)
Why We Use DUO Mobile.
UCI Health uses Duo Security to add a second layer of security when accessing protected systems and services.
Passwords are increasingly easy to compromise. They can be stolen, cracked, or guessed. Two-factor authentication adds an additional layer of security to your HS account by mitigating password compromise. By verifying your identity using both something you know (your HS username and password) and something you have (such as a mobile phone or landline), a compromised password cannot be used by itself to log in.
Frequently Asked Questions
How Do I Setup Duo Without a Smart Phone?
Complete these steps in this order:
For HS Duo: You can go through the normal setup process and choose “landline” to have Duo call you either on your non-smart phone or landline.
For Campus Duo: You can request a hardware token from our self-service catalog
Once received follow these instructions for adding the hardware token to your account.
What if I get a Duo Notification that I did not request?
If you receive a Duo notification that you did not initiate via a login process, your HS password may have been compromised. You need to immediately:
- Deny the Duo Request
- Change your HS password
- Contact the UCI Health ITS Service Desk to report the incident
Why do I automatically get denied access? I was never given an option to Approve login or to enter a passcode.
If you are getting denied access by Duo after successfully authenticating your HS account, you are likely locked out of Duo. This usually occurs when 10 attempts to authenticate with Duo either have timed out or failed. You will need to contact the UCI Health Service Desk to unlock your Duo account.
What if I forgot my device and need access?
If you do not have your enrolled device with you and needing access, you may contact the UCI Health Service Desk for a temporary passcode. The passcode will expire after 24 hours.
What do I need to know if I am traveling?
Please refer to Duo Travel Guide.
Also, you will need to fully shut down your UCI Health managed laptop instead of letting it sleep or hibernate before you board your flight or enter an area that does not have internet access. If you do not fully shut down, you may get prompted for two-factor authentication and may not be able logon until you either gain internet access or until you force shutdown and restart your laptop.
Do I have to use my cell phone?
A mobile Phone is the recommended option as it is typically with you and can take advantage of the Duo Push option for the easiest two factor authentication.
Can I setup Duo on more than one device?
You are encouraged to register more than one device (mobile phone, office phone, tablet) for two factor authentication. If you forget your phone or something happens to your phone, you will need another way to authenticate.
What should I do if my enrolled device is lost or stolen?
Please Contact the UCI Health ITS Service Desk immediately if your enrolled device is lost or stolen. The Service Desk will assist with the deactivation of your lost/stolen device and enroll your new device.
Will I be able to authenticate with Duo if I don't have a cell signal or WiFi connection?
You can generate a passcode in the Duo Mobile app on your mobile phone by tapping the key icon next to “UCI Health”, then log in to the system using the passcode.
If I choose SMS message or phone call option, will I be charged by my phone carrier?
If you do not have an unlimited cell phone plan, you may be charged by your carrier for SMS messages or phone calls.
For assistance please visit the Self-Service Portal or call ITS Service Desk at 714.456.3333